FAQ

How long does delivery take?

Order processing normally takes 1–2 business days after successful payment authorization. Estimated carrier transit is another 4–6 business days after dispatch.

Where can I see shipping charges?

The checkout shows available destinations and the applicable shipping cost before the order is submitted.

Can I return a sauce because I changed my mind?

No. Voluntary returns for preference, choosing the wrong option, or a change of mind are not accepted. The problem-item process covers damage, defects, wrong items, missing parts, or a material mismatch with the description, subject to applicable legal rights.

What should I do about a problem item?

Start the request within 30 calendar days after delivery. Keep the packaging and provide the order information plus photographs or video. Read the Refund Policy before sending anything back.

When is an approved refund started?

We initiate an approved original-method refund within 10 calendar days; posting time at the financial institution is separate.

Which payments are accepted?

Use only the methods actually displayed for your transaction at checkout. The Payment Policy explains authorization and failed-payment steps.

Where is my tracking update?

A carrier scan can take time to appear. The Shipping Policy explains what information to provide for a delayed or missing parcel.

How do I contact the store or make a privacy request?

Use our Contact Us page for order help and privacy-request channels. Privacy choices are described in the Privacy Policy.