Refund Policy

Problem-item requests

Contact us within 30 calendar days after delivery when an item is damaged, defective, incorrect, missing a component, or materially different from its description. This window begins on delivery, not the order date.

What is not accepted

We do not accept a voluntary return solely because of a change of mind, personal preference, an incorrectly chosen size or option, or another no-reason request. Rights that applicable law does not allow us to exclude remain available.

How to request review

Email sunoqefilun23@gmail.com with the order number, checkout email, the reason for the request, and clear photos or video for a problem item. Keep the packaging and related parts. Do not send goods before approval; after approval, we provide the correct return address and instructions. The mailing address is not automatically a returns warehouse.

Resolution and refund timing

Replacement or exchange depends on review and available inventory. When a refund is approved, we initiate it to the original payment method within 10 calendar days. A bank, card issuer, or payment service may need additional time to post the credit.